Retail Style Advisor – ME+EM, Battersea 37.5 hours

Retail | Full Time

About us:
ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.  

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. 

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About The role:
ME+EM are looking for both part time and full time Style Advisors to join our retail team based in London Battersea Store. Candidates must have the flexibility to work across 7 days a week, with 8 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

About you:

  • Experience working in a fast paced, high volume environment 
  • ​Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

  • Provide the best experience through speed and accuracy.
  • Ensure you represent the brand at all times by following the company dress code.
  • Continually improve product knowledge and research products online.
  • Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
  • Promoting ‘one business’ mindset.
  • Be confident in building organic and long-lasting relationships with customers.
  • Carryout personal styling sessions with confidence.
  • Confident with styling, outfit building and recommendations.
  • Escalate customer complaints to the management team.
  • Awareness of opening and closing duties and support when necessary.
  • Be confident with till functions.
  • ​Process transactions, refunds and telephone orders confidentially.
  • Understanding the importance of data collection and ensuring GDPR is adhered to.
  • High level of telephone etiquette.
  • Maintaining store visual merchandising standards.
  • Replenishing stock and keeping the shop floor clean and tidy.
  • Assist with deliveries and stock recalls.
  • Being responsible for own H&S and ensuring H&S processes are followed in store.

Employee Benefits:

  • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
  • ​A day off to celebrate your birthday. 
  • ​Pension Scheme
  • ​Group Life Insurance
  • ​Employee Assistance Programme (EAP)
  • ​Length of Service Award
  • ​Refer a Friend Scheme
  • ​Staff uniform for retail employees
  • ​Generous Staff and Friends and Family Discount
  • ​Annual Volunteer Day
  • ​Cycle to Work Scheme
  • ​Tech Scheme
  • ​Eye Care Vouchers
  • ​Real Living Wage Employer
  • ​Employee led committees
  • Social events and biannual parties
  • Enhanced maternity and paternity package after 2 years of service. 

​ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for
opportunities within our company.