Sales Consultant – Monobrands (Watches of Switzerland)

Retail | Full Time

About us

We’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

As a Sales Consultant for our Mono Brand Boutiques, you will play a vital role in assisting the Boutique to deliver their sales targets and achieve their key objectives. Looking to build on your retail and product knowledge you will be a dedicated and committed team player with a passion for delivering excellent Client experience ensuring that everyone has an amazing experience in our boutiques.

Core Accountabilities

As a Sales Consultant you will ensure that you are always working in a professional manner; using your excellent interpersonal skills and passion for the brand and business to engage with both clients and colleagues. Being a role model for the Watches of Switzerland Group you will be a committed and dedicated team player, identifying, sharing, and spreading best practise not just in your own Showroom but throughout the wider business. You will be well presented at all times with a positive “can do” attitude; delivering excellent client experience to everyone that you meet, you will play a key role in the Boutique’s success!

You will be accountable for delivery in the following areas: • Direct selling • Achieving sales targets and working to KPIs • Delivering an exceptional customer experience • Clienteling • Networking and events • Processing payments • Continuous development of product knowledge • Completion of relevant training via e-learning • Adhering to policies and procedures • Adhering to company dress code

Essential Experience & Attributes

• Retail experience ideally within a luxury or consultative sales environment. • A proven record of achieving and surpassing sales targets. • A passion for delivering exceptional client experience • Excellent communication and interpersonal skills. • A people person, able to build rapport with clients. • A professional, positive approach. • Good planning and organisational skills. • Flexible and adaptable to change. • Motivated, proactive and dedicated. • IT literate. • Pride in being personable and approachable always willing to help others • Practical and organised • Sharing knowledge and skills • Keeping abreast of company knowledge to enable you to excel in day-to-day work.

Desirable Experience & Attributes

Watch product knowledge. • Advanced selling and negotiation skills. • Visual merchandising skills. • Experience of utilising a CRM System. • Clienteling. • Networking and events

Living by our values of

• We earn trust and confidence • We treat everyone with respect • We care for our communities • We protect our planet • We advocate for our industry • We do the right thing, always