Store Sales Advisor – Royal Selangor Pewter (UK)
SALES ADVISOR – Royal Selangor UK
(Battersea Power Station)
*** FULL TIME HRS PER WEEK ***
THE POSITION:
The ultimate aim of the role is to develop a long lasting relationship with Royal Selangor clients who you will help to ‘celebrate life’s special moments’
• You will be vibrant in your approach to teamwork, service and sales.
• You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
• You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to become long term brand lovers.
• Give a friendly welcome and use your outgoing personality to impact their experience.
• Keep in touch with customer beyond the shop floor using any clientelling tools provided.
• To work as part of a team – collaborating together to ensure retail operational excellence and great client care. • Develop, over a period of time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.
• To identify customer needs and be eloquent when answering all product-related questions.
• Be an excellent storyteller – breathing life into our collections and filling the store with a positive attitude.
• Be able to respond to queries regarding price, look, feel, texture and the key features of Royal Selangor products.
• To go the extra mile for every customer, particularly with regards to availability and sourcing – following this process through right until the end.
• Show passion for the Royal Selangor ranges and be confident in suggesting styles and building wardrobes.
• To take every opportunity to capture customer details in order to expand the Royal Selangor customer base and encourage repeat visits and customer loyalty, achieving this by nurturing both our existing customer relationship and forming new ones.
• Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
• Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.
• After successfully being in role for a period of time, you may also be offered to help with additional ‘Key Holder’ responsibilities
REQUIRED QUALIFICATIONS
• Ability to build rapport with our customers.
• Demonstrated passion for the brand, and an affinity for our promise and our purpose.
• Willing to adapt and take on new challenges.
• Always presents a professional image and be an ambassador for Royal Selangor.
• Successfully able to handle multiple demands and competing priorities.
• Excellent communication skills – both verbal and written.
• A real attention to maintaining high standards in store environment and a keen eye for detail.
WHAT WE OFFER AT ROYAL SELANGOR UK and International
• Join a diverse working environment of people who we learn from every day, including a multicultural and highly supportive business. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Royal Selangor.
• The chance to train and develop your skills in a fun and fast working environment with strong support from your line managers .
• Competitive benefits package – 33 days holiday for full time employees prorated at same rate for part timers, great discount on our products, company pension and quarterly social events with the company.
• It’s never just a job at Royal Selangor It’s a way of life. We live and breathe our brand values. Our team define who we are and how we get the job done.
About Royal Selangor
In 1885, a young pewter smith named Yong Koon arrived in Malaya from the Chinese port of Shantou, armed with little more than a set of tools and a determination to succeed. Today, Yong Koon’s humble enterprise is Royal Selangor, the world’s foremost name in quality pewter. Pushing the Boundaries Our designers and artisans continuously expand the limits of pewter design while staying true to our heritage of craftsmanship. Joining us on this journey are like-minded design collaborators such as the award-winning Erik Magnussen and Freeman Lau as well as cultural organizations such as the British Museum.
Symbols of Sporting Achievements
Bespoke trophies from Royal Selangor commemorate victorious moments at sporting events such as the Formula 1 in Malaysia, Singapore and China, Shanghai ATP 1000 Masters and the Sime Darby LPGA Malaysia Golf Tournament.
Global Presence
Headquartered in Kuala Lumpur, Malaysia, Royal Selangor has standalone stores in top retail capitals around the world, including London, Hong Kong and Singapore. Royal Selangor products are also carried by top department stores such as Wako in Japan, Harrods in London, and Hudson Bay in Toronto.
Diverse Expertise
Royal Selangor’s repertoire of skills in the decorative arts is represented through our sister companies. Famed for fine silverware, Comyns is also renowned for its interpretive works, particularly those of Paul de Lamerie – one of the leading silversmiths of 18th century England. Selberan specializes in creating 18k gold and diamond jewellery that follows the European approach to craftsmanship. Our business is built on relationships, in particular in BPS, with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing and privileged Royal Selangor community