Category: Articles

Think back to a time when you received really great, memorable customer service. It’s likely that it involved an element of personalisation – you felt you were being treated like an individual rather than a number on a spreadsheet. Personalisation involves showing that you understand the customer’s specific needs and circumstances and will adapt the experience accordingly. So try out these techniques and delight your customers with a personal experience that’s as unique as they are.

Think back to when you were a child – what did you want to be when you grew up? Admittedly, estate management may not have been your first answer, but did you know that it’s a career that combines creativity, teamwork, practical skills and strategic thinking?

It’s difficult to predict the future, especially in leisure where there are so many factors at play. The economy, politics and even the weather all have a role in shaping the industry, making it hard to know what’s coming next

Hospitality is going through a rapid transformation. Advances in technology, changes in customer behaviour and a more connected world mean that everyone in the industry must adapt to meet and exceed customer expectations.

You’ve proofread your cover letter until it’s perfect, your CV shows off your amazing skills and you’re ready to apply for that dream job. But did you remember to check your social media accounts?

The world of work is changing rapidly. The idea of a job for life is no longer realistic, or even desirable, and tech, automation and Artificial Intelligence (AI) are taking over tasks that used to be the domain of human workers.

Apprenticeships can help people of all ages gain career-ready skills while earning a wage. But let’s be honest, they haven’t always been fully understood.

Apprenticeships offer a unique blend of work and study that can boost your earnings and catapult you up the career ladder – but they’re not all created equally.

We’ve all heard predictions of robots taking over, along with horror stories of people losing their jobs to machines and lines of code. It might sound like science fiction, but automation is already changing the workplace. Robots pack orders in warehouses while websites gather user data and run it through algorithms to suggest products to customers.

It’s never been a more exciting time to work in retail. Trends, technology and customer behaviour are changing at a rapid pace, bringing massive opportunities to develop your skills, find mentors and progress in your career.